1. Who we are

SPARKJ PROPERTY LTD (trading as SPARK J Properties) is a company registered in England and Wales (Company No: 16902859). We are a property investment, refurbishment and development company operating across the West Midlands region.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@sparkj.co.uk.

2. What information we collect

We may collect the following types of personal information:

Contact form submissions: name, email address, phone number (optional), subject (optional), message content, and consent checkbox status.
Communications: any emails, phone calls, or WhatsApp messages you send to us.
Basic technical data: IP address and basic request logs may be processed by our website hosting provider for security and diagnostic purposes.

3. How we use your information

We use the personal information we collect for the following purposes:

To respond to your enquiry and communicate with you.
To provide information about our services that you have requested.
To keep internal records of enquiries and discussions.
To prevent spam, abuse, and protect the security of our website.

4. Our lawful basis (UK GDPR)

Under UK data protection law, we must have a lawful basis for processing your personal information. We rely on the following lawful bases:

Legitimate interests: responding to enquiries and running our business operations.
Consent: where you provide consent via the contact form checkbox or other explicit agreement.
Contract: where discussions progress to the provision of services under a contractual relationship.

5. Who we share information with

We do not sell your personal data to third parties. We may share limited personal information with the following service providers strictly necessary to run our operations:

Email hosting: Zoho Mail (for email communications).
Website hosting and form handling: Netlify or other deployment platforms (for hosting and processing contact form submissions).

These service providers process data under their own terms and security controls. We ensure that any third parties we work with are required to protect your personal information in accordance with applicable data protection laws.

6. Data retention

We retain contact-form enquiries and related correspondence typically for up to 12 months from the date of your last communication with us.

If an enquiry becomes part of an ongoing matter or project, we retain the information for as long as necessary for operational, accounting, or legal reasons, and in accordance with our record-keeping obligations.

7. Your rights

Under UK data protection law, you have the following rights regarding your personal information:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data in certain circumstances.
Right to restriction: request that we restrict processing of your data in certain circumstances.
Right to object: object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, please email us at info@sparkj.co.uk. We may need to verify your identity before processing your request.

8. Security and sensitive information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

Important: Please do not send highly sensitive information (such as passport scans, bank account details, or other financial information) via the website contact form or WhatsApp unless we specifically request it through a secure channel.

9. Cookies

We do not use advertising cookies.
We do not currently use analytics cookies.
Essential cookies may be used by our hosting platform to provide basic site functionality and security.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@sparkj.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). For more information, visit ico.org.uk.

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